The ability to 3D print machinery replacement parts on-demand has significantly reduced machine downtime, ensuring production line continuity for the company.

Based in Rotterdam, Netherlands, The Chocolate Factory runs a network of packaging machines, with the company’s daily throughput relying on the smooth operation of a simple, yet crucial, hook-shaped metal part that lifts wrapped bars onto a conveyer belt. A problem occurs when the part malfunctions – typically with such regularity that it needs replacing three times a month. As each replacement part is handmade, delivery can take over a month.

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