The official opening will take place on 13 August 2015. “Apart from our location in Charlotte, which is in its 50th establishment year, we now want to be even closer to our customers and support them as an efficient, quickly-responding and competent partner,” commented Marcel Bornheim, Head of Customer Services of Oerlikon Segments Manmade Fibers.

“The regional and comprehensive expansion of our services is part of our declared growth strategy in the customer services business.”

Extensive services

The new Service Center in Dalton will offer extensive services to all customers of Oerlikon Barmag and Oerlikon Neumag. The experienced employees will be working in Dalton, especially for BCF carpet yarn plants, but also for technology solutions in the filament spinning and texturing area, as well as high-precision metering pumps.

The main focus is on a quick and simple supply of original parts in a new, attractive shop, as well as component repairs with most modern machine equipment in the new workshop and a local, competent customer support and advisory service, the company reports.

Strategic location

Next to Charlotte, NC, which is around 400 km away, Dalton was selected for strategic reasons, as a new location within the scope of the regional Customer Services expansion to increase customer value.

The town is situated in the foothills of the Blue Ridge Mountains in North Western Georgia and is known as the Carpet Capital of the World. With Mohawk Industries, Shaw Industries, Engineered Floors and Beaulieu of America, the largest and most significant carpet producers of the world are at home in the region north of Atlanta.

As the market leader with a market share of more than 80% worldwide, Oerlikon Neumag has installed several hundred positions of most modern BCF technology in this region. “In the new Service Center in Dalton, our aim is to further improve our response times to customer inquiries. We know that our customers in the region will continue to invest in innovations and we want to quickly and effectively support them and help further increase their competitiveness”, commented Chip Hartzog, President, Oerlikon Textile.

Extended service offer

Also all customers of other technology sections from the product portfolio of Oerlikon Neumag and Oerlikon Barmag can look forward to an extended service offer.

The new Service Center in Dalton will coordinate all services in close cooperation with Charlotte and the worldwide service network of the Manmade Fibers Segment and will therefore be able to respond quicker, according to the company.

Growing sales

With 31 locations in North, Central and South America, the Swiss Technology group Oerlikon is represented on the local markets with all of its four segments: Surface Solutions, Manmade Fibers, Drive Systems and Vacuum.

Here the company generated around 15% of the total company turnover with altogether 1 650 employees. Higher turnovers were generated during the past years especially in North America. The positive forecast of the American economy with an expected economic growth of around 2.5%, also has further growth potential for Oerlikon and its segments, the company reports.

www.oerlikon.com